Shipping policy

Shipping Policy

Thank you for shopping with us! Below you'll find all the details about how we handle shipping.

Order Processing

All of our products are custom made to order. Please allow 3–5 business days for order processing and production before shipping.

We ship worldwide from Slovakia using Slovenská pošta. Below are our shipping zones, estimated delivery times, and rates. For orders over 2 kg, we will contact you directly to arrange custom shipping.

Zone 1: Non-EU Europe

Countries:
Norway, Switzerland, United Kingdom, Türkiye, Albania, Andorra, Belarus, Bosnia & Herzegovina, Iceland, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Ukraine, Vatican City, Greenland, Russia, Gibraltar.

Delivery Time:
3–7 business days

Standard Untracked Shipping

Weight Rate
0 – 0.05 kg €2.90
0.05 – 0.5 kg €5.10
0.5 – 2 kg €12.50
Over 2 kg Custom quote (we’ll contact you)

Standard Tracked Shipping

Weight Rate
0 – 0.05 kg €7.00
0.05 – 0.5 kg €9.20
0.5 – 2 kg €16.60
Over 2 kg Custom quote (we’ll contact you)

Zone 2: EU Countries

Countries:
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Cyprus, Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Luxembourg, Malta, Slovenia.

Delivery Time:
3–5 business days

Standard Untracked Shipping

Weight Rate
0 – 0.05 kg €2.90
0.05 – 0.5 kg €5.10
0.5 – 2 kg €12.50
Over 2 kg Custom quote (we’ll contact you)

Standard Tracked Shipping

Weight Rate
0 – 0.05 kg €7.00
0.05 – 0.5 kg €9.20
0.5 – 2 kg €16.60
Over 2 kg Custom quote (we’ll contact you)

Zone 3: United States

Delivery Time:
5–7 business days

Standard Untracked Shipping

Weight Rate
0 – 0.05 kg €3.60
0.05 – 0.5 kg €7.80
0.5 – 2 kg €21.00
Over 2 kg Custom quote (we’ll contact you)

Standard Tracked Shipping

Weight Rate
0 – 0.05 kg €7.20
0.05 – 0.5 kg €11.40
0.5 – 1 kg €22.00
1 – 2 kg €24.60
Over 2 kg Custom quote (we’ll contact you)

Zone 4: Americas, Asia, Oceania, Africa (Partial)

Countries:
Canada, Anguilla, Antigua & Barbuda, Curaçao, Dominica, Mexico, Argentina, Brazil, Chile, Uruguay, Hong Kong SAR, Japan, South Korea, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Bangladesh, China, Georgia, India, Kazakhstan, Kuwait, Kyrgyzstan, Macao SAR, Oman, Philippines, Qatar, Saudi Arabia, Uzbekistan, Bolivia, Ecuador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Botswana, Burundi, Chad, Côte d’Ivoire, Egypt, Eritrea, Gambia, Ghana, Guinea-Bissau, Libya, Morocco, South Africa, Tanzania, Tunisia, Benin, Jordan, Australia, Tajikistan, Turkmenistan, New Zealand, Djibouti, French Southern Territories, Faroe Islands, Jersey, Fiji, French Polynesia.

Delivery Time:
4–11 business days

Standard Untracked Shipping

Weight Rate
0 – 0.05 kg €3.60
0.05 – 0.5 kg €7.80
0.5 – 2 kg €21.00
Over 2 kg Custom quote (we’ll contact you)

Standard Tracked Shipping

Weight Rate
0 – 0.05 kg €7.20
0.05 – 0.5 kg €11.40
0.5 – 1 kg €22.00
1 – 2 kg €24.60
Over 2 kg Custom quote (we’ll contact you)

Zone 5: Caribbean, South America, Asia, Africa, Pacific Islands

Countries:
Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Dominican Republic, El Salvador, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Kitts & Nevis, St. Lucia, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Colombia, Paraguay, Peru, Suriname, Venezuela, Malaysia, Singapore, Afghanistan, Bhutan, Cambodia, Indonesia, Iraq, Laos, Lebanon, Maldives, Mongolia, Pakistan, Sri Lanka, Taiwan, Thailand, Algeria, Angola, Burkina Faso, Cameroon, Cape Verde, Congo - Brazzaville, Congo - Kinshasa, Eswatini, Ethiopia, Gabon, Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritius, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Sierra Leone, Togo, Uganda, Zambia, Zimbabwe, Mauritania, Comoros, Réunion, São Tomé & Príncipe, St. Helena, Brunei, Myanmar (Burma), Nepal, Vietnam, Kiribati, Nauru, New Caledonia, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.

Delivery Time:
8–16 business days

Standard Untracked Shipping

Weight Rate
0 – 0.05 kg €3.60
0.05 – 0.5 kg €7.80
0.5 – 2 kg €21.00
Over 2 kg Custom quote (we’ll contact you)

Standard Tracked Shipping

Weight Rate
0 – 0.05 kg €7.20
0.05 – 0.5 kg €11.40
0.5 – 1 kg €22.00
1 – 2 kg €24.60
Over 2 kg Custom quote (we’ll contact you)

ℹ️ Notes

Tracked shipments include a tracking number via email after dispatch.

For items above 2 kg, shipping will display as €0.00, and we will contact you to arrange the most cost-effective delivery.

All items are shipped from Slovakia using Slovenská pošta.

⚠️ Untracked Shipping Disclaimer

Our Untracked Standard Shipping option is a budget-friendly choice for lightweight orders and is handled by the same reliable national carrier as our tracked services. However, please note that this method does not include tracking and therefore does not allow us to monitor or locate your package once dispatched.

By selecting this shipping method, you acknowledge that we cannot be held responsible for delays, loss, or damage that may occur in transit. For extra peace of mind, we recommend choosing our Tracked Shipping option.

Customs, Duties, and Taxes

We are not responsible for any customs fees or taxes that may be applied by your local government. These charges are the buyer’s responsibility.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact us at contact@diecastcustoms.eu with your order number and tracking information. We will investigate and assist where possible.

Need Help?

If you have questions about shipping or need help with your order, contact us at contact@diecastcustoms.eu.